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enquiries@kreativeholidays.com
  • Do you charge for Debit Card Payments?

    We do not charge for payments made by debit cards. We do however charge when paying with a credit card. Every time we charge your credit card to take a payment the credit card company charges us a fee. Therefore, a charge of 2.5% is payable for payments made using a credit card. We now accept payments on American Express credit cards too & a charge of 3.5% is payable for payments made using an American Express card. No additional charge will be incurred on other payment methods.
  • When will I receive my paperwork?

    Once you have booked your holiday with us, we will send you an email confirmation with the receipt of the money paid attached to the email. It will also have an Insurance Waiver Form and a Booking Authorisation Form which you will need to sign & send it back to us at the earliest by the way of scanning and attaching the documents on an email. In case, if you don't have a printer or a scanner, you can send the signed documents back by post as well to Kreative Holidays Limited - Unit 214 Canada House, 272 Field End Road, Eastcote, London HA4 9NA. If paying a deposit, we will send you your tickets / vouchers by email 3 weeks prior to your departure & once the balance is paid.
  • When is the balance of my holiday due?

    If you have paid a deposit at the time of booking your holiday, the balance will need to be paid before 14 to 15 weeks before your departure date depending on the supplier / tour operator of your holiday. You will have the balance due date mentioned on the Receipt of the deposit payment sent to you by email.
  • I have received my paperwork and I have spotted an error, what should I do?

    Please call us on 02088724372 as soon as possible and certainly within 24 hours of receipt where possible. It’s very important that we make sure that the names are spelt correctly, any personal details such as dates of birth are correct and the holiday details and price are as expected.
  • What about my Visas & Passport?

    It will be your responsibility to obtain any necessary visas and the cost of these will not be included in the cost of your holiday booked by us. For further guidance, help and fees, please contact the relevant Embassies. If you are travelling to the US you will need complete an ESTA form. Please go to this website and follow the instructions: https://esta.cbp.dhs.gov/esta/ This is the official US Government website and there is a $14 charge per person to complete the ESTA visa application. We recommend that you avoid bogus websites by using the above web address and complete these at least 3 weeks before travel. The visa lasts for multiple entries in the USA for 2 years. If you are travelling to Canada or part of your holiday is in Canada, please note from the 15th March 2016 it will be mandatory to apply for an eTA prior to your travel. This can be done online by visiting - http://www.cic.gc.ca/english/visit/eta-start.asp It costs 7 Canadian Dollars and lasts for 5 years. For further guidance, help and fees visit: https://www.gov.uk/browse/ citizenship/passports
  • Travel Advice

    Please check before you travel to your destination for an up to date advice from the Foreign & Commonwealth office on www.fco.gov.uk/knowbeforeyougo
  • What is the baggage allowance on my flight?

    You will be advised at the time of your booking about the baggage allowances. However, please visit the relevant Airline's website to check the correct dimensions and allowances.
  • What is the procedure for any Complaints about the holiday?

    Here at Kreative Cruises we hope your travel arrangements run as smoothly as possible and you enjoy your time abroad. In the event you have a complaint about your holiday whilst you are abroad it is highly recommended that you immediately contact us or a representative of the local supplier (local supplier's contact number is always given on the vouchers given to you). In an event where there is no representative then we suggest you follow the procedure on your holiday vouchers as these have twenty-four hour emergency contact details like a phone number or an email address with clear instructions of what to do in the event of an emergency. You must also report this to the hotel reception / hotel representative who can try and resolve the problem. If your complaint is during 8:00am & 8:00pm Monday to Friday - UK time, then you can contact our office on 0203 789 2400 (option 2) and speak to the customer services or the agent who booked your holiday who will then take the complaint up with your supplier on your behalf and liaise with you directly. If you do not follow this procedure and you fail to report your problem either to Us or the Supplier / Tour Operator whilst you are on your holiday, you will have less opportunity to investigate and rectify your complaint upon return. If you have no written report or evidence to back up your complaint you may find your level of compensation from the Supplier / Tour Operator is reduced or you may not receive any at all therefore we recommend all complaints are reported whilst abroad. Any medical claims if you wish to include in your complaint should be accompanied by relevant documents for proof and a letter from your GP for the Supplier / Tour Operator to be considered. We also strongly recommend any expenditure you have incurred due to a failed service which is a part of your holiday as booked, you keep all your receipts. It is highly unlikely that you will be able to make a claim on return for compensation of expenditure if you have not followed this process. If your complaint was not resolved whilst abroad and you would like to take this further, we must receive all complaints in writing immediately upon return or no later than 28 days after your return date. Your complaint may only be accepted as a form of an email with your evidence attached and should be emailed to enquiries@kreativeholidays.com including your full name and our booking reference number. We as your travel agents would then forward your complaints to the relevant Suppliers / Tour Operators and would represent you and handle your complaint on your behalf with them. We would keep you updated via email with all our communications with the relevant suppliers promptly and would do our best to resolve your complaints and help you get an appropriate solution. Please be aware that most suppliers require at least 7 to 10 working days to acknowledge your complaint and further 28 working days to gain a full response as they will need to run a full investigation with any third party suppliers / local suppliers involved and we need to allow time to gain a full response from these suppliers. We are very proud that we take utmost care about our Clients' needs & look after them very well. However, in an unlikely event if you have a complaint against the service you have received from Us then this can be emailed to enquiries@kreativeholidays.com and we would do our best to resolve your queries / complaints. We take all complaints very seriously and appreciate any feedback to help improve our service for the future. All complaints will be acknowledged within 7 working days and would be responded to with a suitable solution within 28 days of receiving the email.
  • Travelling to the USA? Please read this information about your passports

    Overview:- From 1 April 2016, all visitors to the United States of America must have an electronic biometric passport, also known as an e-passport, to qualify for visa-free entry under the Visa Waiver Program (VWP). The VWP allows passport holders from qualifying counties, including the UK to visit the US for up to 90 days as a tourist or on certain business trips – or to enter the US for onward travel to another country. Electronic biometric passports have been uniformly issued in the UK since spring 2007, so anyone who has renewed their passport since then will have one. >> Customer statement:- We’re sorry to hear that a small number of customers have been unclear on the passport and visa guidelines for entry into the United States of America. Under the US government guidelines anyone travelling after 1 April 2016 requires an e-passport. In line with these guidelines, our customers are asked to read about and obtain relevant documentation that meets the entry requirements. We also advise customers it’s their responsibility to check the passport, visa and health requirements for their holiday destination on the UK’s Foreign and Commonwealth Office website. However, given this is a recent change and to help customers, we will review if we can highlight the requirement of an electronic passport on relevant customer communications. >> Customer Q&A:- Why was I not told about this change when I booked my holiday? Our customers are always asked to read about and obtain relevant documentation that meets US entry requirements at the time of booking. We also advise customers it’s their responsibility to check the passport, visa and health requirements for their holiday destination on the UK’s Foreign and Commonwealth Office website. However, given this is a recent change and to help customers, we will review if we can highlight the requirement of an electronic passport on relevant customer communications. I am worried about my holiday to the US – can you explain in full the entry requirements? If you are planning to stay in the US for 90 days or fewer, you may be eligible for the Visa Waiver Program (VWP) and you can apply for Electronic System for Travel Authorisation (ESTA). From 1 April 2016 if you are travelling to the US under the VWP, you will also need to have a valid e-passport along with your ESTA. If your passport has a chip symbol on the front cover, it is an electronic e- passport. For full details on the Visa Waiver Program and for up to date travel advice for the USA, visit the Foreign and Commonwealth Office website. >> What is a biometric/electronic passport – and how do I know if I have one? :- A biometric electronic passport contains a digital chip with information about the holder. It can be identified by a chip symbol on the front cover of the passport. >> Where can I find out more about the necessary documents I need to travel to the US? >> For full details on the Visa Waiver Program and for up to date travel advice for the US, visit the Foreign and Commonwealth Office website. >> This change came into force on 1 April 2016 - when did you begin notifying your customers? :- Our customers are asked to read about and obtain relevant documentation that meets the country’s entry requirements. We also advise customers it’s their responsibility to check the passport, visa and health requirements for their holiday destination on the UK’s Foreign and Commonwealth Office website. However, given this is a recent change and to help customers, we will review if we can highlight the requirement of an electronic passport on relevant customer communications. >> Member(s) of my travelling party do not have a biometric e-passport – what are my options? :- If you do not have a biometric e-passport, or are concerned that you don’t qualify for the Visa Waiver Program, you should contact the nearest US embassy or consulate. Details of the US Embassy and consulates in the UK can be found at https://uk.usembassy.gov/ >> I want to cancel my holiday to the US because of this change – what are my options? :- Normal booking conditions apply for customers who wish to cancel their holidays. >> I am due to travel to the US imminently and I do not have a biometric passport – what are my options? :- If you are due to travel to the US and are required to obtain a new passport, we would advise that you contact HM Passport Office here in the UK. If you are concerned that you don’t qualify for the Visa Waiver Program, you should contact the nearest US embassy or consulate. Details of the US Embassy and consulates in the UK can be found at https://uk.usembassy.gov/. Once the passport has been updated in line with US requirements, we would encourage any customers who have been unable to travel to contact us immediately. >> I’m unsure if my visa for travel to the US is valid – what are my options? :- If you are concerned that you don’t qualify for the Visa Waiver Program, you should contact the nearest US embassy or consulate. Details of the US Embassy and consulates in the UK can be found at https://uk.usembassy.gov/ >> Useful Links for further information:- https://www.gov.uk/foreign-travel-advice/usa https://www.gov.uk/foreign-travel-advice/usa/entry-requirements https://www.dhs.gov/e-passports https://esta.cbp.dhs.gov/esta/ >> {{If you have any questions in relation to the above information please do not hesitate to contact us at any time between 09:00 am & 05:00 pm Monday till Friday on 0203 789 2400 (option 2).}}

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Norwegian’s Free At Sea Promotion

Offer valid ONLY on New Bookings made between 01/09/2016 & 18/11/2016 – departing on or after the 01/01/2017Free At Sea Offer from 01sep16 till 18nov16

  1. FREE Premium Drinks Package – complimentary drinks ship-wide and all cruise long
  2. FREE Speciality Dining Package – experience the signature speciality restaurants
  3. FREE Internet Package – 250 minutes of WiFi
  4. FREE Spending Money – $200 per stateroom to spend on-board

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